FAQs

1. What is AKATHESET? AKATHESET is a trendy and stylish clothing brand that offers high-quality apparel for fashion-forward individuals.

2. How long does it take for my order to arrive? The production and delivery process takes approximately 7-12 business days. This period allows us to ensure the quality and craftsmanship of each item before shipping it to you. We appreciate your patience and understanding.

3. Can I combine in-stock items with my pre-order? At this time, we do not combine in-stock items with pre-orders. If you wish to purchase additional items that are available in stock, we recommend placing a separate order.

4. Can I cancel or modify my order after it has been placed? Unfortunately, once a order is placed and confirmed, we cannot accept cancellations or modifications. Since we begin production shortly after the pre-order period ends, we are unable to change orders after this point. Please review your order carefully before completing the purchase.

5. Will I be charged immediately for my order? Yes, your payment will be processed immediately upon placing the order. This helps us initiate production promptly and ensures that your desired items are reserved.

6. What if there's a delay in the pre-order production process? While we make every effort to stick to the estimated timeline, unforeseen circumstances might cause slight delays in production or shipping. If such a situation arises, we will promptly notify you via email, keeping you informed about the revised shipping schedule.

7. What if there's an issue with my pre-order, such as a defect or sizing problem? If you encounter any issues with your pre-order items, such as defects or sizing discrepancies, please contact our customer support team immediately. We pride ourselves on providing excellent customer service, and we will work to resolve any problems promptly.

8. Can I return or exchange pre-order items? As pre-order items are specifically manufactured for each customer, we do not accept returns or exchanges for these products. However, if there are any quality issues or defects, please refer to our return policy, and our team will assist you accordingly.

9. Are pre-order items limited edition or exclusive? Yes, many of our pre-order items are limited edition or exclusive designs, making them extra special and unique. By securing a pre-order, you guarantee ownership of these sought-after pieces.

10. How can I stay updated on new pre-order releases and promotions? To stay informed about our latest pre-order releases, promotions, and exclusive offers, we recommend subscribing to our newsletter and following us on our social media channels. This way, you'll never miss out on exciting new designs and deals.

If you have any other questions or concerns not covered in this FAQ, feel free to reach out to our customer support team, and we'll be delighted to assist you. Thank you for choosing AKATHESET!